The TTY General tab provides the option to define the incoming TTY call appearance. You can also use the TTY panel to set an automated response to the incoming TTY message.
| Name | Description |
|---|---|
| Greeting | This field allows you to define a welcome TTY message. By default, the Hello, GA message appears in the Greetings field. |
| Show TTY window on every voice call | Enable this option, if you want the system to display the TTY window on every incoming voice call.
Enable this option, if you want the system to display the TTY window on every incoming voice call on the agent desktop. |
| Show TTY window when a call comes from | Enable this option if you want the TTY window to appear for calls that are defined in the field below. By doing so, the TTY window appears only for calls that are listed the list panel. Use the + button to add the telephone numbers.
Enable this option if you want the TTY window to appear for agent calls that are defined in the field below. By doing so, the TTY window appears only for calls that are listed the list panel. Use the + button to add the telephone numbers. |
| Always show TTY button in Voice interaction | Enable this option if you want to view the TTY button in the voice interaction window.
Enable this option if you want the agent to view the TTY button in the voice interaction window. |